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FAQ
Get answers to the questions we receive most often. Can't find what you need? Our team is happy to help: simply contact us by phone or email.
DezineCorp sells to distributors and resellers in the promotional industry.
We would be pleased to help you locate a distributor in your area. Contact us at Support@Dezinecorp.com for further information.
DezineCorp sells to distributors and resellers in the promotional industry.
Please forward your request to support@dezinecorp.com and include full name, address, and telephone number. Our Accounting staff will reach out to you.
Send your Purchase Order and vector artwork to orders@dezinecorp.com.
Indicate the location for the decoration, and provide a colour request or PMS reference for any imprint.
Once our team has entered and reviewed your order, you will receive an order confirmation and be contacted if there is any further information required.
Note all orders/artwork are subject to review prior to acceptance by DezineCorp.
Artwork submitted electronically must be vector based and created in Adobe Illustrator (.ai, .eps) version 10 or higher, or PDF with embedded vector artwork.
All fonts must be converted to curves (outlines, paths).
Bitmap or raster (Photoshop) files will not be accepted.
There can be no gradient, halftone, shadow, or colour tint color separations.
Note: Due to potential compatibility issues with vector art formats, if your artwork falls outside the artboard/preview window, DezineCorp cannot be responsible for any copy or logo that is layered, lost or hidden and will not print.
Artwork Re-Creation of non-vector artwork is available. Charges will be quoted upon review of the existing art files. Contact Customer Service for assistance.
Standard production is 7-10 business days. This applies to orders for single colours/decoration, website quantities, production-ready artwork and for customers with credit approval. Each order is custom.
Service days are Monday to Friday, excluding holidays.
Let us know your event date and we will do our best to accommodate your request.
Rush service may be subject to additional charges, and is available on a case by case basis only.
Our website indicates minimum order quantities for each product.
Absolute minimum is half the website minimum order quantity shown.
A charge of $75(g) applies for less than minimum orders.
Less than minimum quantity orders are not available for AdBlock paper cubes, custom stock and clearance products.
Available on certain products (all ceramics and many glassware and some brand-name products are excluded, refer to individual product descriptions for additional details).
Blank Non-Decorated product orders
Order quantities are required in case lots if the case lot quantity is specified on the website product page in order to facilitate inventory and shipping processes.
A Non-Case Lot Charge of $75 (g) will apply if the case lot quantity is specified on the website product page and your order quantity does not divide exactly into case lots.
To access our current catalogues/flyers please click on the web link on the home page.
For the most up-to-date pricing and information, refer to the website product page.
Refer to product details on the web site for specific decoration methods available for each product. Our Customer Service team will be pleased to help you with the variety of options available.
Our decorations include
Samples are available exclusively for Distributor use in reasonable quantities.
Send your request to orders@dezinecorp.com including “Sample Request” in the subject line and the following freight information in the request: freight carrier name, account number and account holder’s name. If this information is not provided, a minimum charge of $40(g) will apply for shipping.
Samples are final sale only and non-returnable.
Distributors are responsible for all shipping expenses.
Non-Billable Samples: Some Random Imprinted samples may be provided at no charge for a single piece.
Billable Samples (Random Imprinted) - samples are priced at EQP-25% in quantities of 1 -3 pieces, if available.
Billable Samples (Non-Decorated) Samples – available at EQP in quantities of 1 -3 pieces (unless excluded in the product description on the website).
Pre-Production samples are available for screen printed items at $100(g) per colour, per imprint plus product cost. Quoted separately for all other items.
Pre-Production samples will be at no charge for confirmed orders over $5,000 before freight and taxes.
PPK refers to Protective Packaging. PPK assists to limit breakage of product during transit. PPK may take several forms including custom packaging; additional protection to master cartons such as air pillows, and carton-in-carton shipment.
Many products are offered with complimentary protective packaging. For other products it is offered as an additional charge. Refer to product details for further information.
Many of our products include complimentary gift boxes.
The majority of our drinkware selections may be ordered with one of our exclusive gift boxes. Our website includes many of these selections in the Gift Boxes & Sets section. Also custom boxes may be ordered.
Our Customer Service team will be pleased to assist you find a solution for your gift presentation needs.
When you receive your order confirmation a shipping date will be indicated. Every effort is made to ship each order as per the Shipping Date on the Order Acknowledgement. If we can ship earlier, we will. Unless otherwise requested order will be shipped via Bestway – the most economical method using our Preferred Carriers based on your delivery requirements - and FOB Mississagua.
A limited number of products are available for sale or shipment to the United States. Please contact Customer Service for further details.
Pickup is available at our Production facility located at 369 Britannia Rd E, Mississauga ON L4Z 2H5.
Pickup must be indicated when the order is submitted and orders will not be released without an approved Pickup Number.
Yes, however, 24 hours are required for processing shipping instruction changes and a charge of $80(g) will apply after an order has been staged for shipment.
Once DezineCorp issues an Order Acknowledgment/Confirmation, the order may not be cancelled without approval. Requests must be received in writing at orders@dezinecorp.com. Distributors will be invoiced $375(g) plus a restocking fee of up to 50% of the order.
Contact Customer Service. Any issues must be brought to the attention of your Account Representative within 7 days of delivery.
Returns are subject to pre-approval. Returns will not be accepted without a return authorization number (RA#).
Note that any credit issued will be recorded to the Distributors’ account and may be applied to future orders only.
Payment terms are determined on a per order basis at the discretion of our Credit Department. A Payment Request with payment options available for each order will be provided at the time of each Order Confirmation.
Wire transfers and Electronic Fund Transfers are accepted and preferred.
Visa and MasterCard payments are accepted subject to a surcharge of 2.7% prior to shipping only.
Cheques will be deposited and will not be considered received for production or payment due dates until five business days have passed. NSF cheque payments are subject to a $60 penalty charge and cheque payment privileges will not longer be extended.
For further information, contact our Credit Department at support@dezinecorp.com.
Payment terms are determined on a per order basis at the discretion of our Credit Department. A Payment Request with payment options available for each order will be provided at the time of each Order Confirmation.
On accounts with pre-approved credit only, the Terms are Net 30 days from the shipping date on pre-approved orders.
Deposits of 50% required on all custom product orders, branded product orders, and large volume orders.
Deposits will be required where an approved credit limit has not been established, or where the approved credit limit is exceeded. Deposits will be required prior to the start of any production.
Orders for all new accounts must be prepaid by credit card, direct deposit or wire transfer prior to production.
Orders less than $200 (excluding freight/taxes) must be prepaid by credit card.
For further information, contact our Credit Department at support@dezinecorp.com.
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